What we do
PCC is an independent, not-for-profit social enterprise that supports the development of health and care services; providing specialist advice with a focus on primary care, events, flexible expert support, and leadership development support. For details of our services see consultancy and support, or leadership development sections on this website. Visit our case studies here. For information on how PCC can support you contact enquiries@pcc-cic.org.uk.
- We are an independent not-for-profit social business that shares the values of the NHS.
- We help organisations to improve themselves, enabling them to improve the services they provide to patients.
- We help commissioners to make better decisions and providers to create better environments for their staff and patients.
Our customers rely on us for our unique combination of specialist knowledge, development and facilitation skills. They trust us for our record of delivery and excellent reputation for friendly, professional customer service.
Our people have backgrounds in health service management, contracting, commissioning and service development. They include topic experts in finance, regulation and premises, project managers, qualified coaches and experienced facilitators.
Our highly regarded events and workshops provide knowledge, insights and development opportunities
to thousands of people each year.
We asked our clients how likely they are to recommend PCC to a friend or colleague (scale 0-10). The results of this question gave us our net promoter score, where we scored 87.50 which is outstanding. (A score above 50 is viewed as excellent, a score above 70 is outstanding). The Net Promoter Score measures customer satisfaction.
Our events team are experienced in delivering large conferences and small intimate events ensuring all sessions are run professionally.
Cyber Essentials
PCC is Cyber Essentials accredited.
Disability Confident Committed
PCC has gained accreditation to be Disability Confident Committed Employer.
Testimonials
Commissioning training
Sadie Parker
Delivery of the five population health management sessions for Aneurin Bevan University Health Board
“It was both professional and really helpful, nothing felt too much. We have met our objective of starting the conversation and getting people to think differently about data but also who is not thriving in communities and people have more of an understanding about population health and population health management. The friendly engaging approach made PCC really easy to work with.”
Bevleigh Evans, Public Health team, Aneurin Bevan University Health Board
Developing community pharmacy leaders
PCC were commissioned to provide a leadership programme in Humberside.
“It’s been a pleasure working with PCC who have put on a fantastic bespoke course for professionals within Community Pharmacy that has provided an opportunity for Pharmacy PCN leads to engage, learn, and reflect on the profession and their important roles within the system. The sessions brought an opportunity for pharmacy leads to reflect and contextualise the role of pharmacy PCN leads and provided example of how to engage internally and externally with a variety of professionals within the health system.”
Anthony Bryce
Health Integration & Public Health Lead, Humber LPC
Workshop session
“Everyone had a chance to get involved, all opinions were listened to and respected .”
Workshop attendee
Dental training sessions
“I have attended many training sessions which I feel are pitched perfectly for the audience and I learn so much from them which helps me do my job better”.
Dental Contract Manager, ICB
LMC premises workshop
Another great, professionally delivered event. Many thanks for all your support as always.
William Greenwood
Work on cluster delivery vehicle development including community interest companies
“Support was great – quick to respond to queries, clear planning and timelines as well as being agile in responding to changes such as additional sessions etc”.
Raylene Roper, Strategic Programme for Primary Care, Aneurin Bevan University Health Board
Helpdesk support
“Thank you, it was really helpful to meet with you and to confirm our course of action. Very grateful for your message and for setting it out so clearly.”
Dental helpdesk user
PCC support
I’ll be leaving the ICB on 18 May and wanted to let you know personally as you’ve been fantastic to work with. I really value your advice but especially the fact that nothing is too much trouble .
ICB - East of England
PCC annual contract
“The workforce have developed or refreshed the skills that they have learned through sessions, events and helpdesk – help desk is a brilliant function that is invaluable to a lot of the teams across the primary care disciplines. Most definitely I feel that what PCC offer is invaluable due to the in depth knowledge and insight with primary care, development and wider working.
Lauren Sibbons
Fit for the future session run for Cheshire LMC directors
“Our detailed brief was fully addressed and feedback from those involved was very positive with the comments that it was a well led session by an experienced and well briefed facilitator. Words used to describe the support – engaged/ knowledgeable/ supportive/ challenging.”
William Greenwood, Chief Executive, Cheshire Local Medical Committee
Special schools eye care service
PCC have gone to great lengths in establishing a clear picture of the service and its ambitions, and in doing so tailoring the level of support accordingly. PCC colleagues have been extremely helpful and go out of their way to provide their prompt support. They have played a vital part in in the early stages of the service which has helped towards reducing the workload. They also have contributed new ideas/ways of working and are very helpful and trustworthy for the online events.
Eleana Ahmed, project manager, Optical Commissioning, NHS England and NHS Improvement
Our history
Key dates
- 2004 – Support rollout of new GP contract
- 2006 – NHS Primary Care Contracting formed
- 2007 – NHS Networks re-launched as part of PCC
- 2009 – Established as independent social enterprise
- 2010 – Support for dental contract reform programme
- 2012 – Annual contracts with 100% of primary care trusts
- 2015 – First Confident Leader programme
- 2017 – Support for clinical pharmacists in general practice programme
- 2018 – Included on Consult 18 framework
- 2020 – All PCC courses developed to be delivered virtually
- 2024 – NHS Shared Business Services – Consultancy and Advisory Services for Health Framework Agreement Reference: SBS10197
- 2025 – Working with 88% of integrated care boards
- 2025 – Neighbourhood development programme launched
- 2026 – Strategic commissioning and integrated care delivery programme launched
The organisation that became PCC started in the National Primary and Care Trust Development Programme (NatPaCT) and subsequently became part of the Modernisation Agency. In 2006, several NatPaCT personnel started a new organisation called NHS Primary Care Contracting, an NHS-hosted but self-funding organisation providing PCT primary care teams with advice, training and specialist support.
NHS Primary Care Contracting played a leading part in the introduction of the new national primary care contracts and went on to provide annual subscription services to PCTs and strategic health authorities (SHAs) until their abolition in 2013.
In 2009, the organisation secured its independence and set up as a social enterprise, Primary Care Commissioning Community Interest Company.
PCC continues to develop and manage NHS Networks, a free news and virtual collaboration service with over 7,000 users as part of our social mission.
As well as continuous support to commissioners, we offer strategic and operational support to primary care providers and support to national work programmes. For example we were instrumental in national primary care dentistry improvement schemes, including dental contract reform for more than ten years. We were also the national provider of development support to practices taking part in NHS England’s clinical pharmacists in general practice programme.
