PCC offers a nine month Confident Leader development programme and an intensive two day course for senior clinical leaders. These programmes are tailored to support PCN clinical directors. PCC also offers the Confident Practice Manager programme and an intensive two-day course to support practice managers to be confident in leadership roles in their practices and, for those that wish, primary care networks.
Sometimes dismissed as the ‘pink and fluffy’ end of healthcare, there is increasing recognition that how a patient experiences care can be fundamental to a good clinical outcome.
Lesley Goodburn, senior improvement manager of patient experience at NHS Improvement, says, “patient experience is not pink or fluffy. It has a place alongside targets and finance and has the potential to influence both.”
It is difficult to think of a time when primary care was more central to NHS policy. So says Professor David Colin-Thomé, chair of the panel discussing the role of primary care networks, and a former director of primary care at the Department of Health.
PCNs are a major change intended to improve primary care services for patients. But are those responsible for establishing each PCN actually talking to patients about how it is being designed and will operate?
How do you avoid getting to the point where you need to resort to the contract?
That was the question posed by PCC facilitator Polly Goodwin to delegates to a new workshop for commissioners and contract managers, “Avoiding conflict with clarity, openness and trust”.
The answer to the question is obvious – have positive relationships with the people you have contracts with – but it wasn’t the one delegates came to hear. They wanted to know how to stop relationships from degenerating into the familiar adversarial situation that seems to typify many relationships between NHS commissioners and their providers.