The experience of patients tells us almost everything we need to know about healthcare services. We're good at collecting data, but less good at putting it to work. Lesley Goodburn is working with NHS trusts to help them understand how experience can drive quality improvement - a principle that she argues should also shape integrated care. Useful links mentioned in this podcast are available here. For further information about how to use the wealth of publicly available data to build integrated care systems around patient experience, contact firstname.lastname@example.org
Nottinghamshire Integrated Care System (ICS) is seeking to “do things once at a system level” – including setting clinical standards and thresholds.
Amanda Sullivan, chief executive of the six clinical commissioning groups within the ICS, told a recent event that at the place level systems are focused on coordinating care and supporting primary care networks.
Shocked by differences in infant mortality rates and TB levels in parts of Slough that equalled the World Health Organisation’s definition of a major outbreak, the emerging Frimley Integrated Care System has focused on child health and health variations.
Fiona Edwards, the ICS chief executive, told a recent event: “We have just started to reset our ambition as an ICS with really strong population health data insights. We are moving from process to health outcomes because we were shocked by the variations in outcomes for different areas. We are developing a people strategy which looks at our population and our staff together.”
STP and ICS leaders should work closely with their strategic estates advisers to ensure that premises and estates planning supports the wider objectives of the NHS long-term plan, NHS England’s director of strategic estates planning has said.
Addressing a recent event, Natasha Kerrigan said: “The strategic estates advisers now in place can provide local support and expertise and bridge the gap between the technical people and clinicians in estates planning.”