PCC is a not-for-profit social enterprise that provides trusted, practical support to health and social care including training, development and advisory services.

  • “Excellent primary care knowledge”
  • “Can do attitude”
  • “An easy professional service”
  • “Reliable, timely and knowledgeable”
  • “Provide strong experienced advice”
  • “friendly support and speedy responses”
  • “always on hand to help resolve an issue”
  • “a critical friend”
  • “fabulously knowledgeable team”

Latest News

Pillars of strong financial resilience

In this article Don Beckett, who supports practices become more financially resilient as part of PCC’s practice support offer, explores the pillars of strong financial resilience for GP practices.

Environment and social value

In the last year PCC has awarded five support grants to applications made by our clients. These grants will help reduce health inequalities, support local people to improve their employment prospects, support Covid recovery and support wellness of health care staff.

We are working towards becoming carbon neutral by 2023. Our carbon reduction plan has been published and we have been awarded the Green Small Business Certification for our progress towards environmental sustainability.

A strategic approach to primary care

Integrated care boards (ICBs) should have their primary care strategies in place – covering all four contractor areas. They need developing with the contractor groups and consider collaborative working and interfaces within and beyond primary care. Although the strategy needs to be inclusive of all areas, those that are involved in shaping the strategy may vary for different clinical pathways. One current focus and area to address is access to primary medical care.


Annual contracts

PCC helps organisations reduce costs and increase efficiency through our annual contract packages with many clients renewing their contracts year after year. Support includes commissioner helpdesks to access primary care expertise and access to events, e-learning and workshops at reduced rates.

Our Support

Supporting GP practice

The focus on general practice is often centred around access, but to provide good access, in our experience, there are three underlying, and linked, success factors.

  • Workforce
  • Finance
  • Premises

For more information on how PCC can support https://www.pcc-cic.org.uk/practice-support/

Personalised training for practices and primary care networks

PCC is supporting practices and primary care networks (PCNs) by designing and delivering bespoke training and development programmes. Examples of what we have delivered in the past few months include co-designing a PCN development programme in London, running four cohorts for 80 clinical directors and managers including leadership, governance, finance and workforce. In the North West, we provided a series of facilitated sessions exploring effective population health management, a team leaders development programme and director level executive coaching. Read more, or contact enquiries@pcc-cic.org.uk for more information.

Integrated care boards value PCC

The majority of integrated care boards (ICBs) have contracts with PCC. Many have annual contract packages to access our contracting helpdesks to provide confidence and reassurance in decision making. Others access our workshops, e-learning or our bespoke, trusted support.

“PCC has access to a wider range of resources than we could locate ourselves, which adds an additional layer of expertise that we would struggle to mirror. From a project perspective, we have utilised PCC for a variety of service needs and have always been extremely happy with the outputs, which has helped us to shape services for the better.”

Events and Workshops

Primary care medical contracts: key considerations and variations – an introduction

An information giving interactive virtual course, comprising of three sessions, which introduces commissioners to the primary care medical contracts (GMS, PMS and APMS). This training contains essential knowledge for those managing primary medical care contracts and is ideal for those new to the role or looking for a refresh.

Complaints resolution

Complaints are on the rise. Dealing with a face-to-face complaint can occasionally be intimidating and even frightening. The possibility exists to transform a complaint into a favourable review if it is handled well. This online course looks at the reasons patients complain and discuss ways to address the issue or perhaps even avoid the complaint altogether.

Demystifying population health

Understanding population health and population health management could help you provide better services and support for people and communities. This online workshop will help you think about how to use population health approaches as a tool for making progress against ‘wicked’ issues. The workshop explores how to use what information and data you have (or can easily access) to build a picture of the here and now and to plan for the future as well as practical tips to get started.

GP premises for commissioners – an introduction

GP premises are essential to the delivery of NHS primary medical services and commissioners have the responsibility to make the necessary reimbursements for premises costs to GP contractors. This introductory session will explore the different types of ownership models for GP premises and the reimbursable premises costs that contractors are entitled to receive.

E-learning

E-learning is a great way to enhance your personal development. Our e-learning offer gives you a full 12 months to access the whole library of courses we make available. Course topics include customer service, health and wellbeing, resilience and team development.

E learning scaled

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