Organisations that run staff appraisals because they think it's the right thing to do are missing the point. Appraisals can help staff to reach their full potential, but are too often regarded as a chore or a box-ticking exercise. As practices work in networks managers will need to use all the tools at their disposal to develop a happy, high-performing workforce. In this week’s podcast, Tracy Green explains what makes a good appraisal and what practices can do to make the most of them.
When working with limited resources, understanding common contracting scenarios before they occur helps commissioners to understand their options, the actions they need to undertake and the potential impact on the wider commissioning cycle. PCC offers three levels of training:
The integrated urgent care team at NHS England and NHS Improvement is touring the country to explain how direct booking of urgent appointments with GP practices will work in future. Delegates from hundreds of practices have already attended the first two events in London and Birmingham. The events, which look at the benefits and technical implications for practices, are free to attend. There are still places in Leeds on 22 October, the second date in London on 28 October, Bristol on 29 October and Manchester on 20 November, but they are going fast, so don’t forget to reserve yours.
Compassionate leadership is at the core of high quality and high performance. It is widely recognised that the NHS is facing an unprecedented workforce crisis with both recruitment and retention of staff proving ever more difficult. Levels of staff stress are much higher than in the population as a whole and negatively impact on both mental and physical health of staff. Leading with compassion is a critical response to a system-wide issue. The event will be held on 22 January 2020 in London.
The experience of patients tells us almost everything we need to know about healthcare services. We're good at collecting data, but less good at putting it to work. Lesley Goodburn is working with NHS trusts to help them understand how experience can drive quality improvement - a principle that she argues should also shape integrated care. Useful links mentioned in this podcast are available here. For further information about how to use the wealth of publicly available data to build integrated care systems around patient experience, contact firstname.lastname@example.org