We are proud that our 2026 client survey contained outstanding feedback.
We asked our clients how likely they are to recommend PCC to a friend or colleague (scale 0-10). The results of this question gave us our net promoter score, where we scored 87.50 which is outstanding. (A score above 50 is viewed as excellent, a score above 70 is outstanding). The Net Promoter Score measures customer satisfaction.
Feedback received included:
- Provides detailed and clear advice on specific issues and also provides useful workshops on new policy areas and as refresh on existing areas.
- Provides a platform, not available elsewhere, for various dental commissioning teams/staff to have open discussions and to raise all types of contractual queries/issues.
- I have also attended many training sessions which I feel are pitched perfectly for the audience and I learn so much from them which helps me do my job better.
If you would like more details contact maria.axford@pcc.nhs.uk.
