The experience of patients tells us almost everything we need to know about healthcare services. We're good at collecting data, but less good at putting it to work. Lesley Goodburn is working with NHS trusts to help them understand how experience can drive quality improvement - a principle that she argues should also shape integrated care. Useful links mentioned in this podcast are available here. For further information about how to use the wealth of publicly available data to build integrated care systems around patient experience, contact firstname.lastname@example.org
In this week’s 10-minute podcast, John Hutchison of the integrated urgent care team at NHS England and NHS Improvement explains why efforts are being stepped up to enable patients to book some urgent care appointments with GP practices from NHS 111. He outlines the benefits and other implications for practices that will be fully explained in a series of events in October and November, where delegates will hear from early adopters of direct booking. The events are free to attend for GPs, practice managers and others involved in implementing the system. Book now to secure your place.
We are working to support PCNs at every stage of their development, from helping to stabilise practices to give each network a strong foundation, to providing the leadership training and development that clinical directors and practice managers need to be effective leaders. We are also running exclusive events and webinars on workforce issues, on the contracting and legal implications for PCNs, and on the challenges of working together in networks. To help CCGs with support contracts with PCC to get the most value from their contracts, we are encouraging commissioners to share event, webinar and training places with their local PCNs and practices. To find out more about how a contract with PCC can help you provide flexible support for local PCN development contact email@example.com.
Mike Etkind is chair of a Buckinghamshire patient participation group (PPG) that has teamed up with others in the area to form a primary care network-wide patient group, thought to be one of the first in the country. He says there is no one-size-fits-all approach to setting up and running a successful PPG. Here he offers some tips for PPGs, GPs, practice managers, PCNs and CCGs.