People and teams training and development

This session is aimed at any newly forming team who need to quickly establish trust and good relationships because they have urgent work to do. This offer is particularly relevant in newly forming PCN teams or for virtual teams, particularly those who have been or must continue to respond to COVID-19 changes; or coming together across organisations to contribute to system development. This interactive session will help participants to get a basic understanding of what makes teams effective, why it is important and how they can better understand each other and work with their collective strengths. We will explore how we quickly build trust, mutual accountability and a shared vision. We use self-assessment tools and case studies to enable participants to leave with clear action plans for what they need to do next.

Successful organisations keep their employees engaged. Having an empowered culture helps. There are several factors that influence workplace culture, its often driven by people and how they behave and act. This virtual workshop challenges the current culture and allows delegates to consider how they can actively enhance the existing culture. The workshop is aimed at anyone who is interested in creating and enhancing a harmonious working environment.

With many people having the feelings or thoughts of imposter syndrome this virtual workshop focuses on the triggers, positive effects and tools and techniques to be able to identify those feelings and act upon them. Feelings of self-doubt can stir up a lot of fear, anxiety, and stress. Studies have suggested imposter syndrome can lead to a drop in job performance and job satisfaction while increasing burnout. This virtual workshop is aimed at anyone who has ever felt unsure of their abilities to undertake the role they are in.

Complaints are on the rise in a society where patient demands and expectations are higher than ever. Dealing with a face-to-face complaint can occasionally be intimidating and even frightening.

The possibility exists to transform a complaint into a favourable review if it is handled well.

In this four-hour online course, which is split into two 2-hour sessions, we’ll look at the reasons patients complain and discuss ways to address the issue or perhaps even avoid the complaint altogether.

The event is intended for anyone who might interact with a disgruntled individual.

Successful change agents are able to adapt to changing circumstances and to bring their teams with them. This requires sound judgement, decision-making skills in an uncertain environment, personal resilience and an ability to understand and support others at different stages of change. This session will equip you with tools to manage change such as Kotter’s steps and the transition curve as well as looking at how culture underpins our behaviour in the NHS and breaking down some of the associated trends and behaviours that we come across regularly in a culture rich organisation.

The training looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.

The session is interactive and outcomes-focused and includes practical advice on managing situations and avoiding conflict. It encourages self-reflection as well as learning from the experience of the group.

Outcomes:

• Increased awareness of stress triggers, responses and coping mechanisms
• Knowledge of personal resilience
• Improved ability to hold courageous conversations
• Increased confidence in ability to manage difficult people, situations and conversations and avoid or manage conflict.

Great leaders understand how to communicate. Well communicated messages build trust, promote understanding and create confidence – the essential conditions for leading change and meeting challenges. This online course will make you better at planning what you want to say and at putting it across clearly and unambiguously, even under pressure. The session will enable you to develop your skills facilitated by an experienced and qualified coach. You will take part in a number of exercises supported by expert feedback, allowing you to embed new skills rapidly and see evidence of improvement.

Emotional intelligence is the ability to recognise, manage, and comprehend one’s own emotions as well as those of others. Connection building, team stress reduction, dispute resolution, and job satisfaction are all facilitated by high emotional quotient (EQ). This workshop explains EQ, explores the domains and helps you develop a plan to expand each of the five EQ domains.

Over the last few years our world has taken a major shift in how we go about our work and personal life, this has been extremely challenging physically and mentally. To support our colleagues and ourselves it’s important we are all aware of how mental health can manifest itself and what we can do to create a culture of positive mental wellbeing. This workshop will help you manage mental health at work, understand the signs and symptoms of mental ill health and consider the stress bucket model and how it can help to create powerful strategies to help.

Do you want to ensure that when you’re running a meeting or event that everyone is engaged and participating? This workshop builds upon your existing skills and allows you to truly understand how to maximise the outputs in any given meeting or event. The three-hour virtual session is aimed at anyone new to facilitation or who may need a refresher.

This programme is aimed at established teams to support them to deliver significant change programmes. We discuss your individual requirements and tailor the approach accordingly. The session is not about teaching but takes a team coaching approach, enabling the team to create a new way of working and being. It includes individual profiling and feedback, exploring styles and building on strengths, self-assessment and action planning against high performing team criteria and coaching to gain insight into what the team needs to do to deliver their objectives.

This course will review the basic principles covered in our introductory course before going on to consider examples of learning from real projects and discuss different scenarios. Participants will have the opportunity to apply learning from the session to projects they have managed in the past and consider what they might have done differently. Participants are expected to have some knowledge and experience of project management, though it is not necessary to have completed the introductory course. You are invited to come with queries and with local scenarios you would like to explore with your fellow participants.

Now more than ever, commissioners are being encouraged to advance their skill set to deliver the NHS triple aim of improving population health, quality of care and cost control.
This programme is aimed at commissioners, who want to take their commissioning abilities to the next level in a peer supported environment. Each session includes peer support, information sharing and the opportunity to share experiences. Supplementary reading is provided between sessions to allow the participants to advance their knowledge at their own pace. The programme is delivered over the course of four three-hour monthly online sessions.

Session 1: Making effective decisions.
In the first session we will begin by creating a learning culture that will be threaded throughout the programme.
The rational decision-making paradigm and the steps you take when making decisions will also be covered. This will then be put into practise through a simulation in which your decisions could affect people’s lives.

Session 2: Improving your negotiation skills.
This session will provide an opportunity for you to assess your present level of negotiating skills and to collaborate to improve them, giving you more confidence heading into any form of negotiation.

Session 3: Developing problem solving skills.
In this session, we’ll examine what makes a good problem solver and how you can use problem solving traits and models to unleash your creativity and find solutions to issues that may arise within your role.

Session 4: Exploring your assertiveness.
In the last session, we’ll discuss assertiveness and look at how you can take charge of different circumstance. We’ll finish by setting goals that are realistic and achievable for you to pursue beyond the programme.

We are inspired when we attend a presentation that captivates us. Have you wondered how the presenter creates this feeling? What abilities do they possess to carry the presentation out so successfully?

This workshop is for you if you are new to the world of presenting or simply want to brush up on your current presentation techniques.

In the three-hour online workshop, we look at how to present in a way that’s both exciting and full of information.

Influencing is a vital part of communication in the workplace. Influencing is a combination of persuasion and negotiation – being able to persuade and negotiate with others to reach a win-win solution. Learning influencing techniques leads to smarter and more effective working. This session covers key principles of influence; how we are influenced and how to influence others, attitude change, the importance of active listening, and how showing empathy and building our emotional intelligence can increase our levels of persuasion.

In an increasingly competitive job market, it is vital that the hiring manager has the skills and confidence to create a professional and attractive candidate journey to attract the most capable applicants. This workshop is designed to support those interviewing prospective candidates and provides the tools to help develop interviewing skills.

Good project management is of the art of getting a successful outcome using the resources available. This is more important than ever in health and social care where managers are under increasing pressure to deliver better outcomes and greater efficiency in every aspect of their work. Project management requires a specific set of skills, some of which we possess naturally and can learn to use more effectively. But it also requires knowledge and a well-defined approach. Our training session is for everyone who has responsibility for projects or is part of a project team.

The session covers the rationale for projects, the stages of project management, the role of the project manager and useful hints and tips for effective and efficient project management. Scenario based exercises are included to illustrate the concepts involved.

Confident and capable facilitators are an asset to any organisation. Facilitation skills have a positive impact on meetings, negotiations and relationships and are even more crucial when managing online meetings. This session explores how to make online meetings more effective and ensure that participants are engaged and able to contribute to discussions. It considers the differences between the roles of trainer, chair and facilitator and the levels of influence the individual has in each of these.

The NHS Long Term Plan put an ambitious deadline on the development of integrated care systems, changing the way services are commissioned and delivered in future. Those organisations that prepare for change will be in a position not only to survive it but to get the best possible outcomes for their populations. COVID-19 has put a spanner in the works by disrupting plans and services and this training supports the idea of maximising the benefit and capitalising on the experience of leading and coping with change at pace.

The course is designed to equip you to become a capable agent of change, increase your resilience and show you how to improve your chances of getting the best possible outcomes. The course will help you understand how you and other members of your team respond to change. It will also illustrate how the process of change can be a positive and empowering experience. Our trainers use a variety of learning methods including open discussion, practical application of established tools and techniques and group exercises. Participants are encouraged to bring their examples of recent or imminent change to review on the day.

The last few months have been fast-paced and demanding. Working lives have become more stressful, we’ve all been managing change at pace and the home/work balance is more challenging than ever. In order, to continue to be able to perform well and enjoy work, it’s important to recognise how stress at work can impact our ‘bouncebackability’.

PCC is now delivering a workshop which provides the opportunity to reflect on what causes stress at work and how to manage it and how to boost your personal resilience.
The two hour session is delivered via Zoom, by a qualified executive coach and is suitable for all who work in the health and care service.

This is proving to be a popular session – client feedback includes:
“It was very useful in identifying differing presentations of stress. To have interaction with colleagues who have been going through similar feelings and difficulties. Lots of helpful sign posts and advice.”

There are several factors at work that continue to destabilise the workplace, including political changes, public spending, and enhanced technologies. There are behaviours and actions that you can adopt to get yourself ready for the workplace of the future and make sure your abilities stay in demand.

Within these two, three-hour virtual workshop sessions we will be providing tools and techniques to create a positive professional image when considering your CV format and content, and interview presence.

This online workshop from PCC includes:

• Creating an excellent CV
• Examine what a good personal statement is
• Explain what should be included in a covering letter
• Describe how to prepare for a job interview
• Effectively demonstrate how to answer competency-based questions

Reception staff are the first contact patients have with any practice and potentially have a big impact on every patient’s experience of the care they receive. PCC has developed a series of online courses which reflect the contribution reception staff can make in delivering several of the ten high impact actions set out in the GP Forward View (GPFV).

Our focussed sessions for reception staff include:

Managing difficult patients
Communication skills
Team building
Care navigation, active signposting

The sessions can be shaped to the local circumstances and priorities of a clinical commissioning group (CCG) or Primary Care Network (PCN) or group of practices.

Reception and admin teams have an integral and important role to play in the patient experience that can shape clinical outcomes. The development sessions are informal and discussion-based with participants learning from each other as well as the trainers. We give hints and tips in steering them through the workshops and the sessions can also help reception staff to reappraise the value of their role.

“Burnout is a state of physical and emotional exhaustion. It can occur when you experience long-term stress, for example, working a stressful job”, Mental Health UK.

When we experience feelings of negative emotion and fatigue, we might need tools to help reduced the risk of burnout.

This workshop will help you learn about techniques to create sustainable well-being.

During this three-hour virtual workshop, we will:

• Consider what burnout is and how it links to stress.
• Identify your own potential burnout limit.
• Examine symptoms of burnout.
• Create a strategy to maintain a positive approach to wellbeing.

This event is aimed at anyone who is interested in effective strategies to manage potential burnout in a work environment.

Negotiation skills are crucial to professional and personal life. Mastering these skills is a journey of discovery and refinement. Whether you are resolving a conflict or making personal decisions, negotiation skills can empower you to communicate more effectively and build rapport working towards a win-win outcome.

During this three-hour virtual workshop, we examine:

● What negotiation is
● The skills and stages of negotiation
● The benefits of effective negotiation
● Types of negotiation strategies.

This event is aimed at anyone who is interested in learning more about developing their negotiation.

Using coaching techniques in the workplace can support effective team management by increasing the motivation and confidence of individuals. This workshop, aimed at senior managers, clinical and non-clinical team leaders, explores the use of a coaching management style and use of some coaching tools and techniques to develop others. The sessions will be delivered by a qualified ILM Level 7 executive coach and includes the opportunity to practice a coaching conversation between the two sessions.

Most of us will suffer work-related stress – and the problem is most acute for public sector staff, particularly those in the NHS.

This training will show you how to understand the things that cause you stress (“stressors”) and how to become more stress-resistant. Most people are faced with increasing complexity and rising workload, and report a poor work/life balance as they struggle to reconcile work priorities with home or family commitments. You may not be able to avoid all the causes of stress, but you can become better at recognising them and at building up your reserves of resilience to mitigate the effects of stress.

The training focuses on how to develop awareness of your stressors and practical methods for maintaining a deep “resilience well” and provides an opportunity to put what you’ve learnt about your personal resilience into practice and apply it to your own work/life situation.

Constructive relationships are vital for the successful provision of high quality services that meet the needs of people in communities, particularly as the integrated care agenda develops and partners from different sectors work more closely together. Investment in building relationships can save a lot of time and stress later on should performance, contract compliance or partnership issues emerge.

The event aims to increase delegates’ confidence in managing situations where conflict may arise and seeing conflict as an opportunity to harness energy and create new solutions.

The session provides tips to build collaborative relationships and processes to make them work. It looks at mechanisms to pre-empt conflict and practical solutions to prevent escalation to a formal conflict resolution process. The focus of the workshop is on relationship management, not dealing with contractual disputes.
This session looks at the strong foundations of communication that underpin effective partnership working and how differences and conflict can forge deeper collaboration to create innovative change. Delegates will share reflections from COVID-19 to demonstrate how people overcame differences to work effectively together in a time of crisis and how this has built trust and is leading to better ongoing collaboration.