Leadership development
Leadership is not just something that comes from the top. Successful organisations have leaders at every level and systems leadership is crucial for the effective and efficient running of primary care networks (PCNs), neighbourhoods across all systems. Our leadership development support includes board development and coaching as well as programmes aimed at aspiring women leaders, new neighbourhood teams and those settling into newly restructured organisations. But it’s really aimed at everyone – all aspiring leaders and leaders who want to further develop.
We believe leadership is about how you behave. It’s what you do with your leadership skills and competencies and our training reflects that.
Our leadership development support is designed and delivered by executive coaches who have lots of leadership experience working across the NHS and we promote a learning environment where the listening is as important as the presenting of information, where we encourage openness and honesty and where we remind participants that successful teams and organisations are largely built on positive relationships.
We understand the NHS and healthcare organisations and the day to day pressures. Our team has in depth experience of primary care. Our trainers have first hand experience of working across the system themselves and of the sort of challenges facing commissioners and providers now. There’s been continued unprecedented levels of change and uncertainty. Listening skills, empathy, self-awareness – these are all areas for development that underpin much that system leaders need. Leading change, influencing people, working collaboratively, developing talent – all start with you and that’s where PCC comes in.
If you’d like to talk about our leadership development support, please get in touch enquiries@pcc-cic.org.uk.
The Confident Leader
The confident leader programme is delivered with a group coaching approach, like an action learning set. A monthly series of three hour online sessions led by experienced coaches, we cover a range of topics including the principles of leadership, leading change and influencing skills. You will have the opportunity to form a network with other participants for learning, reflection and mutual support and our coaches can share the experience of working with hundreds of previous programme participants and their experience of navigating change and new ways of working.
Building confident women leaders
Although women make up 70% of the NHS workforce, there is still a real challenge to seeing women in and staying in senior leadership roles. This programme of six sessions offers the opportunity for women aspiring to develop further in their leadership role to share experience, listen to and learn from one another, guided and facilitated by an experienced coach. The is a unique programme designed especially for women to develop in their own ways and looks at imposter syndrome, confidence and the workplace culture and includes a series of group coaching sessions.
Neighbourhood development action learning sets
PCC offers action learning sets for colleagues from across primary care, commissioning, voluntary sector organisations, faith groups, local authorities and the community to come together and work through issues, share experience and challenges and plan individually and collectively looking at working together, how to identify priorities, avoid potential conflict and achieve agreed outcomes for the community.
In action learning, we ask questions rather than give advice. The value of talking in a facilitated safe space can contribute to the development of your neighbourhood and the richness of sharing with a trusted group will increase confidence and support solution-focussed thinking.
Our action learning sets are six sessions, scheduled over six to eight months, and are delivered online by an experienced executive coach.
Confident neighbourhood collaboration – a development programme to support organisations working together
Delivered online by a coach with experience of working with leaders and aspiring leaders across the system, we will be looking at the challenge of embedding new ways of working during times of uncertainty and at behaviours and aptitudes required to develop collaboration at pace. The programme comprises three online sessions, covering influencing without authority and new ways of working.
PCN and federation support
We can offer bespoke sessions designed for your teams across PCNs, federations or in your practice. For example we can provide facilitation to help consider and develop MNPs, explore governance issues such as decision making processes and agree new ways of working collaboratively. We are providing tailored facilitation support for PCNs morphing into SNPs and SNPs joining to form MNPs/federations and can share knowledge as well as providing the neutrality required to support open and honest discussion.
Leading a psychologically safe workplace
Establishing psychological safety in the workplace is for leaders to work on and role-model. This three hour workshop explores the what and the how – why must we work on improving the psychological safety for our teams and how can we go about it.
Leadership development programme
This is a programme (three sessions) for any leader looking to build on their leadership experience and learn additional skills in a sympathetic interactive group environment.
All our leadership development support is delivered with a coaching approach – we listen as much as we ‘tell’ and find the value of allowing people to work through their own issues and apply learning to their current challenges is enormous.
We can also deliver bespoke leadership development support to best suit your needs. We’d be really happy to talk through the options and agree the design of a programme or training session.
All programmes can be delivered face to face or virtually.
Coaching
PCC offers one to one executive coaching. To find out more about having coaching with one of our ILM 7 qualified coaches.
Explore our leadership development workshops, which can be delivered online or face-to-face and contact events@pcc-cic.org.uk to discuss.
Career confidence and imposter syndrome
This three hour online workshop will be delivered by an executive coach who is experienced in working with senior colleagues across the NHS in both one-to-one coaching and group coaching
settings and focussing managing imposter syndrome.
The workshop will cover:
Potential causes of imposter syndrome
How to combat the feelings of imposter syndrome
Provide tools and techniques to minimise the impact of imposter syndrome.
The workshop will be delivered as a blend of theory, models and group discussion and include time for individual self-reflection.
By the end of the session, participants will have:
- Improved skills to manage imposter syndrome
- An increase in confidence with regard to their personal and career development
Courageous conversations
The training looks at workplace challenges and fears, what causes stress in these difficult situations, and how to cope with them. We discuss how to build personal resilience and develop assertiveness skills, followed by a session on courageous conversations – things to consider and top tips. We also spend time testing out some difficult conversations, to help you to understand what to do when you face resistance or hostility.
The session is interactive and outcomes-focused and includes practical advice on managing situations and avoiding conflict. It encourages self-reflection as well as learning from the experience of the group.
Outcomes:
- Increased awareness of stress triggers, responses and coping mechanisms
- Knowledge of personal resilience
- Improved ability to hold courageous conversations
- Increased confidence in ability to manage difficult people, situations and conversations and avoid or manage conflict.
Influencing skills
Influencing is a vital part of communication in the workplace. Influencing is a combination of persuasion and negotiation – being able to persuade and negotiate with others to reach a win-win solution. Learning influencing techniques leads to smarter and more effective working. This session covers key principles of influence; how we are influenced and how to influence others, attitude change, the importance of active listening, and how showing empathy and building our emotional intelligence can increase our levels of persuasion.
The leader as a coach
Using coaching techniques in the workplace can support effective team management by increasing the motivation and confidence of individuals. This workshop, aimed at senior managers, clinical and non-clinical team leaders, explores the use of a coaching management style and use of some coaching tools and techniques to develop others. The sessions will be delivered by a qualified ILM Level 7 executive coach and includes the opportunity to practice a coaching conversation between the two sessions.
Myers Briggs type indicator (MBTI) workshops
The Myers Briggs Type Indicator (MBTI) is used to understand personality differences that can be the source of much misunderstanding and miscommunication. Myers Briggs personality preference testing allows individuals to consider their working styles and behaviours and the impact these have on others.
The workshop is led by an expert facilitator and qualified Myers Briggs practitioner and is delivered through a combination of presentation, group work and activities. The session can be tailored to suit the needs of your organisation. We can also deliver this remotely.
Belbin team roles
Belbin describes a team role as “a tendency to behave, contribute and interrelate with others in a particular way”.
Understanding team role theory helps individuals to understand their own role within a team and how to work most effectively with colleagues. The session includes self-assessment and observer assessments enabling participants to make the adjustments to their expectations and behaviours that are necessary to increase the efficacy of the team as a whole.
Impactful local engagement and change
Bringing together diverse leaders to rapidly engage and make a difference is what we do. We have been supporting Welsh leaders for years to kick start cluster (neighbourhood) development. This short case study explains how.
Quick wins for neighbourhood leadership – collaborate, energise, listen
What do leaders need to deliver neighbourhood health at pace? In this article Helen Ellis, head of development for PCC, outlines top tips, and shares information based on our extensive experience of supporting leaders to improve care for local communities.
Team days with impact
“Helpful facilitation to allow us space to explore some concepts around how we work as a team and ways to optimise this moving forwards” Teams benefit from time out to think, talk and plan in a well-organised, facilitated safe space.
Professionally managed conversations enable people to feel able to contribute and be heard and participants can take away real learning and actions. PCC has many years of experience of successfully facilitating happy and meaningful team away days. We can design a facilitated team away day to suit your needs. We’ll listen to understand the brief and work with you to plan a session that gets people together and agree the desired outcomes. Read more
