The Confident leader programme

The confident leader programme is delivered and tailored to groups of practice managers; primary care network (PCN) leaders, integrated care board managers or for those working at system or place level..

These programmes are regularly scheduled on our event programme and are available upon request for local groups. The sessions are available face-to-face or via online options. For more details contact events@pcc-cic.org.uk.

An outline of our standard programme is below. We tailor our programmes to the audience or on request.

Session one: Introductions and leadership styles

This introductory session includes an opportunity to reflect on the current state of primary care and discussion around how we will work together during the programme

We’ll look at leadership styles and consider the behaviours required to effectively navigate ourselves and our teams through the new system, to work collaboratively and continue to improve patient care.

We’ll discuss:

  • Current challenges and priorities
  • Principles of action learning and group work
  • Aims and objectives of the programme
  • Leadership styles and emotional intelligence.

Session two: Understanding people and leadership styles (MBTI)

The session introduces Myers Briggs Type Indicator (MBTI) preferences and helps participants identify their best fit through exercises to:

  • Consider different leadership styles
  • Illustrate different MBTI preferences
  • Consider differences between types
  • The session includes discussion about how to use the strengths of your type and help participants to identify areas for development.

At the end of the session you will understand:

  • Your preference type, its implications for you and its impact on others
  • How your preferences can be used to best advantage to support your learning during the rest of the programme
  • How MBTI preferences can affect decision making and their impact on the management of conflict and change.

Session three: Leading change

The session looks at how best to bring people along with you during times of transformation and explores what makes an effective workplace culture. At the end of the session, participants will:

  • Gain knowledge about change theories and model and how to apply them
  • Consider approaches for planning change
  • Learn strategies for leading challenging change at pace.

Session four: Influencing skills for successful collaborative working

In this session you will learn how to make the best of skills we possess naturally but don’t always use to best effect with a view to becoming better equipped to work across the system with other organisations and build effective partnerships.

  • Negotiating skills
  • Influencing techniques.

At the end of this session, you will:

  • Understand that an ability to negotiate effectively depends upon a willingness to develop positive, trusting relationships
  • Apply the learning to issues and specific challenges in your workplace.

Session five: Collaborative working

This session focusses on how to increase our collaborative working both across teams and upscaled across the system. We encourage the group to explore the advantages of working in this way and how to manage resistance and overcome barriers using a blend of theories and shared experience.

At the end of this session, you will:

  • Have a greater understanding of why and how to work collaboratively
  • Consider how to develop your voice when representing parts of the system for instance at PCN level.

Session six: The leader as a coach

Using coaching techniques in the workplace can support effective team management by increasing the motivation and confidence of individuals. This session explores the use of a coaching style and use of some coaching tools and techniques to develop others and covers:

  • The role of coaching/mentoring in the workplace
  • Understanding different leadership styles and when to use them
  • Coaching as a leadership style
  • Coaching tools and techniques
  • Self-coaching techniques.

Session seven: Personal resilience and programme review

Working lives are becoming ever-more fast-paced and demanding. We’re having to manage stress and change and the home/work balance is more challenging than ever. In order to continue to be able to perform well and enjoy work, it’s important to recognise how stress at work can impact our ‘bouncebackability’. This concluding session provides the opportunity to reflect on what causes stress at work, how to manage it and how to boost ones personal resilience.

The session also allows time to reflect and consider next steps:

  • Review of programme and personal achievements
  • How participants might wish to continue to work together
  • Ongoing support from PCC
  • Continued use of the virtual network.
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