Find out more about direct booking of appointments from NHS 111

3 October 2019

In this week’s 10-minute podcast, John Hutchison of the integrated urgent care team at NHS England and NHS Improvement explains why efforts are being stepped up to enable patients to book some urgent care appointments with GP practices from NHS 111. He outlines the benefits and other implications for practices that will be fully explained in a series of events in October and November, where delegates will hear from early adopters of direct booking. The events are free to attend for GPs, practice managers and others involved in implementing the system. Book now to secure your place.

 

Resources

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The leader as a coach

22 October 2019

Using coaching techniques in the workplace can support effective team management by increasing the motivation and confidence of individuals. This workshop on 21 April in Cardiff, aimed at senior managers, explores the use of a coaching management style and use of some coaching tools and techniques to develop others.

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Making the most of appraisals

17 October 2019

Organisations that run staff appraisals because they think it's the right thing to do are missing the point. Appraisals can help staff to reach their full potential, but are too often regarded as a chore or a box-ticking exercise. As practices work in networks managers will need to use all the tools at their disposal to develop a happy, high-performing workforce. In this week’s podcast, Tracy Green explains what makes a good appraisal and what practices can do to make the most of them.

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Essential training for commissioners of primary care dental services

17 October 2019

When working with limited resources, understanding common contracting scenarios before they occur helps commissioners to understand their options, the actions they need to undertake and the potential impact on the wider commissioning cycle. PCC offers three levels of training:

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Don’t miss the NHS 111 direct booking roadshow

17 October 2019

The integrated urgent care team at NHS England and NHS Improvement is touring the country to explain how direct booking of urgent appointments with GP practices will work in future. Delegates from hundreds of practices have already attended the first two events in London and Birmingham. The events, which look at the benefits and technical implications for practices, are free to attend. There are still places in Leeds on 22 October, the second date in London on 28 October, Bristol on 29 October and Manchester on 20 November, but they are going fast, so don’t forget to reserve yours.

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Leading with compassion

17 October 2019

Compassionate leadership is at the core of high quality and high performance. It is widely recognised that the NHS is facing an unprecedented workforce crisis with both recruitment and retention of staff proving ever more difficult. Levels of staff stress are much higher than in the population as a whole and negatively impact on both mental and physical health of staff. Leading with compassion is a critical response to a system-wide issue. The event will be held on 22 January 2020 in London.

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